Jingneng Warranty Service Policy
Last revision date: May 8, 2021
- contact us：
In order to standardize the warranty or refund, please apply for the warranty within the specified effective time after purchase. The time period may vary, depending on the sales platform and the product you purchased. Please confirm the after-sales policy with the retailer where you purchased the product.
Any warranty service application that cannot be submitted through the original purchase channel should be directly submitted to the Jingneng support team (voucher: create voucher).
If you apply for warranty service through Jingneng, you need to submit a valid proof of purchase (receipt or invoice), product picture, product serial number picture, and a detailed description of the problem. How to find the serial number?
Jingneng does not provide any form of refund to channel users. Products returned through authorized dealers must comply with the authorized dealer’s respective return and refund policies.
-return the goods
If you need to return the product for replacement or repair, please make sure to obtain an RMA number or written confirmation email from the Jingneng team. If the product is returned without confirmation, Jingneng will reject the product and return it to the sender. The sender will bear the shipping cost.
We have multiple RMA (Return Material Authorization) receiving locations around the world. We will provide a delivery address in your confirmation notice. You only need to send the products to be RMA here. This will be your product return location, and the change of return location must first be approved by Jingneng. Packages received at unauthorized locations will be rejected and returned to the sender, and the shipping will be borne by the sender.
Please use packaging materials that can provide adequate safety protection for the product; all externally damaged packages will be rejected and returned to the sender. The sender will bear the shipping cost.
Jingneng will conduct a visual inspection before receiving the package to ensure that there is no visible damage during transportation that may affect the return of the product. Jingneng will not be liable for any damage during transportation to the RMA receiving location.
Please choose a return express delivery method that can provide tracking information; Jingneng is not responsible for lost or misdirected packages. In order to avoid problems when receiving the goods, please be sure to notify your after-sales service staff of the tracking information of the package in advance, and attach a copy of the RMA confirmation email to the package. Packages that arrive without prior notification of tracking information will be rejected and returned to the sender.
After the inspection, the product receipt will be confirmed and the returned items will be processed. The specific processing time will depend on the products and services applied for. After receiving the product, the corresponding operator will provide updated information to the customer.
In order to provide the best service, Jingneng will continue to update this warranty service policy without notice.
【warranty period】
-Jingneng does not guarantee that the product will meet your specific requirements, and you are responsible for determining whether the product is suitable for your application.
-Jingneng guarantees that the products are free of defects in materials and workmanship within the specified time from the date of purchase.
-According to the technical parameters specified in the data sheet, the product you purchased will be used normally in the expected working environment during the warranty period.
-For any product that does not meet the published specifications, the responsibility can only be determined and remedial measures taken based on Jingneng's judgment; the maintenance or replacement cost of the product shall be borne by Jingneng. The premise of the warranty is that the product must be returned to the original place of purchase or another location designated by Jingneng with the original purchase certificate. You may be required to pay shipping and handling fees, as well as any applicable duties, taxes or other fees. Jingneng will determine whether to repair the product or provide a new product based on the relevant technical standards.
The samples, prizes or gifts provided by Jingneng are not transferable to second-hand purchasers and enjoy a 1-year warranty.
Claims for missing or damaged parts made two weeks after the invoice date will not be regarded as manufacturing faults or defects.
Repaired or replaced products will be covered by the remaining time within the original warranty period or thirty (30) days (whichever is longer) or local legal warranty.
If the product is outdated or discontinued, Jingneng will decide on its own to replace your outdated or discontinued product with a product with similar functions.
The warranty period of each product will be different. For more information, please refer to Jingneng's official website, user manual, product packaging or consult the dealer. If the warranty period is inconsistent, the longer warranty period shall prevail.
【Jingneng Limited Warranty】
1．Warranted products
Jingneng guarantees that its products will be free from defects in materials and workmanship during the warranty period; provide normal, appropriate and expected use. If the product is proved to be defective in materials or workmanship during the warranty period, Jingneng will have the sole discretion to repair or replace the product with the same product or similar product. The replacement product will bear the remaining warranty of the original product or a 30-day warranty period, as long as the customer provides a longer warranty period.
2.People covered by the warranty
The warranty is not transferable. The warranty covers only the original purchaser. Jingneng products sold from auction sites (e.g. eBay.com) and third-party private sellers on Amazon.com will not be approved unless sold by authorized distributors。
